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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. if within 30 days,Simply return your unused item(s) in its original packaging and we will refund your total amount through PayPal or Credit Card. It generally takes up to 10 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you purchased has not been shipped, you can negotiate with our customer service: info@proshearus.com to apply for a refund or exchange.
Items not eligible for a refund:
There are certain situations where only partial refunds are granted: (if applicable)
Exchange:
Proshear will replace damaged or defective items. If you need to exchange your item for the same product, contact us via email: info@proshearus.com
DEFECTIVE PRODUCT POLICY
If you have a quality issue to report, you can write us an email at info@proshearus.com and we will suggest you solutions. All purchases have 30 calendar days to return an item from the date you have received it. To be eligible for a return, refund, or replacement, your item must be in the same condition you received it. Returns require the following:
Refunds (if applicable):
We offer refund/replacement only once we have received the product. It generally takes up to 10 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How do I return my product?
Send an email to info@proshearus.com before you return the product. Otherwise, we will not process this return.
Regarding the Shipping Costs in Returns:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions,Please contact us:info@proshearus.com
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