FAQ
🛒 Orders & Payment
Can I change or cancel my order?
Yes. Please contact us within 24 hours of placing your order. Once your order has shipped, changes are no longer possible.
What payment methods do you accept?
We accept major credit cards, PayPal, Google Pay, Apple Pay, Shop Pay, and other secure payment options.
🚚 Shipping & Delivery
How long does shipping take for fabric scissors?
We offer fast local delivery:
- United States: 3–7 business days
- United Kingdom: 3–6 business days
- Canada: 3–8 business days
- Europe: 5–12 business days
Where do you ship from?
We ship from local warehouses in the USA, UK, Canada, and Germany, depending on your location.
Will I be charged any extra fees after checkout?
No. The price you see at checkout is the final price you pay, with no hidden fees or unexpected delivery charges.
Please note that in some cases, your bank or credit card provider may apply additional international transaction fees, currency conversion fees, or authorization charges depending on your payment method and bank policy. These charges are determined by your bank and are not controlled by Proshear.
📦 Tracking & Delivery Issues
When will I receive my tracking number?
Within 1–4 business days after your order is processed.
Why hasn’t my tracking updated?
Tracking information may take 24–48 hours to update after shipment.
What if my package is delayed?
Shipping delays can occur due to weather or peak seasons. Contact us and we will assist you promptly.
✂️ Product Questions
What are the best fabric scissors for sewing?
High-quality fabric scissors, like Proshear, are designed with precision-ground stainless steel blades to deliver clean, smooth cuts without fraying fabric.
Can these scissors cut thick fabrics like denim or leather?
Yes. Our fabric scissors are suitable for cotton, denim, leather, silk, and upholstery materials.
Can I use fabric scissors for paper?
We strongly recommend using them only for fabric to maintain long-lasting sharpness.
🔄 Returns & Support
Do you offer returns?
Yes. We offer a 30-day return policy for unused items in original condition.
What if my scissors arrive damaged?
Please contact us within 48 hours with order number and photos, and we will arrange a replacement or refund.
🛠️ Care & Maintenance
How do I keep my fabric scissors sharp?
- Use only on fabric
- Keep blades clean and dry
- Store safely after use
Do fabric scissors need sharpening?
With proper use, they remain sharp for a long time. Professional sharpening is recommended after extended use.